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Orthodontic Patient Coordinator
We are looking for an Orthodontic Patient Coordinator ready to make a difference in the lives of families. Although below is a description of what your job would entail, we want to emphasize that working with us is more than just a job. We are not your typical dentist office and working here is not your typical experience. You will thrive here if you are someone who wants to grow professionally while serving your community at the same time.
ESSENTIAL JOB FUNCTIONS
The Orthodontic Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
*Deliver quality and compassionate care to every patient
*Greet parents and patients when they enter or leave the office
*Check in for daily appointment
*Ensure parents who are waiting are kept informed of the progress of their appointment or child
*Maintain a clean and tidy waiting area and front desk area
*Verify patient insurance eligibility prior to appointment
*Ensure information is correct in the patient's Boomerang file
*Ensure service limits are recorded and communicated with the Orthodontic Financial Coordinator prior to treating the patient
*Ensure all patient files are ready (update patient records, verify insurance and service limits) before the patient's
*Coordinate with Ortho Financial Coordinator and Doctors to provide the opportunity for same day care to patients
*Assist with meeting the Ortho financial targets by ensuring the schedules are full
*Schedule follow-up, next appointment for all patients
*Assist with routing referrals to appropriate doctor
*Ensure pre-authorization processes are completed for approvals
*Collect payments, post accordingly in practice management system
*Confirm appointments for upcoming days
*Answer incoming Ortho patient calls and assist with need or direct to another team member for help
*Ensure Ortho patients are compliant with appointments and send the appropriate communication leading up to or including termination
*Assist with maintaining spreadsheets or databases for tracking purposes, as needed or directed by OFC
*Ensure all patient records are updated at the end of the day
ADDITIONAL DUTIES AND RESPONSIBILITIES
Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of us
Assist with other office duties as needed
Willing to travel in territory assigned to team
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
*High focus on customer service and satisfaction
*Must love working with children
*Compassion and high level of service for our patients, parents and staff
*Integrity, always doing the right thing
*Dependable, reliable to be at work when scheduled
*Attention to detail
*Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
*Professional manner and appearance at all times
Computer skills: Microsoft office and Internet Explorer
Telephone skills: Proper telephone etiquette and information gathering skills
CERTIFICATIONS, LICENSES, REGISTRATIONS
Bilingual (English & Spanish)
Nature of work requires an ability to effectively communicate and exchange information with patients, their parents and staff. Ability to operate a computer, keyboard and standard office equipment. Ability to lift/carry up to 30 lbs, and be able to twist, turn, bend and stoop.
Majority of work performed in a clinical environment. Requires availability for extended hours during peak periods. Hours may change to meet the business needs.
We offer a very competitive salary and benefits package as well as growth opportunities to our full -time employees. Our benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K, flexible spending accounts, paid time off, company holidays and much much more!